Average Reviews:
(More customer reviews)I have had my Danze Sonora bathroom faucets and accessories for a couple of years now after a full bathroom remodel. In general the products are very attractive with a quality feel, fit and finish. I cannot directly address installation since my contractor performed it, but I didn't hear any complaints or issues from him. My only issue involves the tub/shower diverter valve design and durability.
Approximately two weeks after initial installation (and with minimal use) the diverter valve began to allow water to come out the tub spout when in shower mode. This progressed until the shower became a trickle. I called Danze customer service and was told that the replacement valve assembly was back-ordered but would be shipped as soon as it was restocked (all no-charge). I was originally told it would take 4-6 weeks... I waited 8 before calling and e-mailing to get a status. Good news: the part was now in stock... bad news: my order was lost. I few days later I received a replacement valve, but it was the wrong one. I again contacted Danze and a few days later received the correct valve, followed shortly thereafter by ANOTHER of the wrong part (same part # as previously recv'd which was not even for my faucet - ie. it was not just a mix up between the water valve and the diverter valve, nor was it for my Sonora lav faucet).
After another contact with Danze expressing my irritation with both their product design and my experience, I received another shipment of the correct diverter valve. This turned out to be fortunate as I now had a good spare. We managed to make the first replacement last for about a year simply by leaving it in shower mode until recently when we started using the tub more and the diverter valve again failed. The spare the I had stashed away lasted about a week after installation... now I need yet another.
Now I'm not a mechanical engineer, but the issue and correction is obvious to me. The valve seat consists of a soft rubber, spring loaded cap that has a flat face. Since the diversion involves this cap SLIDING between thr two outlets in the vaalve body it simply sticks to the surfaces and gets ripped apart. If the rubber seat cap were changed to a nylon material with a slightly rounded face it would likely slide easier and last longer. Do they have any engineers at Danze?
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Product Description:
D504054TThe Sonora collection single lever handle pressure balance tub and shower faucet comes in a beautiful chrome finish. This stylish trim is covered by Danze's limited "lifetime" warranty. Features : -Chrome finish -4" downpour Shower Head with 36 jets -Diverter on valve -Cast slip-fit spout -All brass 15" shower arm -ADA compliant -Use with a single control pressure balance mixing valve with diverter with screwdriver stops (not included) -Danze products are covered by a manufacturer's limited "lifetime" warranty on finish, leaks and manufacturing defects -Also available in the following finishes: brushed nickel, chrome with satin nickel accents -Overall dimensions: 16.93" H x 8.66" W x 6.89" D For more information on this product please view the specification sheets seen below. Sonora Collection Installation Instructions
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